1. Overview & Commitment
Caree Hotel ("we", "us", or "our"), operated under the Caree Hotel Management System (CHMS) in Bulan, Sorsogon, is committed to safeguarding the privacy and personal data of our guests, visitors, and website users. This Privacy Policy details how we collect, process, store, and protect your information when booking online, customized via micro-pricing packages, or staying at our property.
2. Information We Collect
To provide hotel reservation, customized room ambiance, food packages, and hospitality services, we may collect:
- Personal Identity: Full name, email address, phone number, residential address, and government-issued valid ID image (for guest identity verification and safety).
- Booking & Stay Details: Room selection (Standard, Standard Premium, Family Room), floor level preference, check-in/check-out dates and times, number of guests, and micro-pricing selections (Romantic/Cozy ambiance, curated food packages).
- Account Credentials: Email, encrypted password hashes, and transactional verification codes.
- Technical & System Logs: IP address, browser type, device information, and audit activity timestamps.
3. Purpose of Data Processing
Your personal data is strictly collected and processed for lawful operational purposes:
- Facilitating reservation confirmations, check-in activations, and checkouts.
- Transmitting automated transactional SMS/email notices (12-hour confirmation warnings, 3-hour critical notices, and 24-hour expiration updates).
- Verifying guest identity against fraudulent or duplicate bookings.
- Maintaining immutable audit logs for staff accountability and property security.
4. 2-Tier Reservation Lifecycle & Data Retention
Pending reservations operate under an automated 2-tier lifecycle. Guests are reminded at the 12-hour and 3-hour milestones prior to check-in. In accordance with system policy, unconfirmed reservations past the 24-hour grace period are automatically cancelled. Expired and cancelled records are archived in accordance with statutory hotel accounting and auditing guidelines.
5. Data Security & Storage
Caree Hotel implements strict technical and organizational safeguards:
- All sensitive environment configurations and secrets are encrypted with cryptographic key management.
- Transactional emails are routed through authenticated REST endpoints (Brevo v3 API).
- Uploaded valid IDs and guest files are stored in protected disk volumes accessible only to authorized administrators and staff on duty.
- Role-Based Access Control (RBAC) restricts guest data access strictly between guests, staff, and system administrators.
6. Your Rights Under RA 10173
As a data subject under Philippine law, you hold the right to be informed, right of access, right to rectification, right to object, and right to data erasure upon settlement of all outstanding obligations. To exercise your rights, you may contact our management office.
7. Contact Information
For inquiries regarding this Privacy Policy or your data, please contact:
Caree Hotel Administration
Zone 4, Bulan, Sorsogon, Philippines
Email: [email protected]